Cookie Policy

Introduction

This Cookie Policy explains how Claiv ("we," "us," or "our") uses cookies and similar tracking technologies on our website claiv.io (the "Platform").

By using our Platform, you consent to our use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, you should set your browser settings accordingly or refrain from using our Platform.

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. Cookies are widely used to make websites work more efficiently and provide information to website owners.

Types of Storage Technologies:

• Cookies: Small text files stored by your browser
• Local Storage: Data stored in your browser's local storage
• Session Storage: Temporary data stored for your browsing session
• Web Beacons (Pixels): Tiny graphics used in emails and web pages to track behavior

How We Use Cookies

We use cookies for the following purposes:

1. Essential Cookies (Strictly Necessary)

Purpose:

These cookies are essential for the Platform to function properly and cannot be disabled.

What They Do:

• Enable you to log in and access your account
• Remember your authentication status
• Maintain your session security
• Enable core Platform functionality
• Remember your cookie consent preferences

Examples:

• clerk_session - Authentication and session management (Clerk)
• cookie_consent - Stores your cookie consent preferences
• csrf_token - Security token to prevent cross-site request forgery

Legal Basis: These cookies are necessary for the performance of our contract with you and do not require consent under GDPR.

Retention: Session cookies (deleted when you close browser) or up to 30 days

2. Analytics and Performance Cookies

Purpose:

These cookies help us understand how visitors interact with our Platform so we can improve user experience.

What They Do:

• Track pages visited and features used
• Measure Platform performance and loading times
• Identify technical errors and issues
• Analyze user behavior patterns
• Generate aggregated usage statistics

Third-Party Services:

• Google Analytics: Tracks website usage and generates analytics reports
  • Cookies: _ga, _gid, _gat
  • Privacy Policy: https://policies.google.com/privacy
  • Opt-out: Google Analytics Opt-out Browser Add-on

Legal Basis: Legitimate interest (with option to opt-out) or consent where required by law.

Retention: Up to 2 years (Google Analytics)

Your Control: You can disable these cookies through our cookie consent banner or browser settings without affecting essential Platform functionality.

3. Functional Cookies

Purpose:

These cookies enable enhanced functionality and personalization.

What They Do:

• Remember your preferences and settings
• Personalize your experience on the Platform
• Remember your workspace configurations
• Store your preferred conversation modes
• Remember language and region preferences

Examples:

• user_preferences - Stores your Platform preferences
• workspace_config - Remembers your workspace settings
• theme_preference - Remembers your theme choice (light/dark mode)

Legal Basis: Consent or legitimate interest (depending on the specific functionality).

Retention: Up to 1 year

Your Control: You can manage these preferences through your account settings.

4. Advertising and Marketing Cookies

Purpose:

These cookies are used to deliver relevant advertisements and track advertising campaign performance.

What They Do:

• Display personalized advertisements based on your interests
• Limit the number of times you see an advertisement
• Measure advertising campaign effectiveness
• Track conversions from advertisements
• Enable retargeting and remarketing

Third-Party Advertising Services:

Meta (Facebook/Instagram) Pixel:

• Cookie: _fbp, fr
• Privacy Policy: https://www.facebook.com/privacy/policy/
• Opt-out: Facebook Opt-out

LinkedIn Insight Tag:

• Cookie: li_sugr, UserMatchHistory
• Privacy Policy: https://www.linkedin.com/legal/privacy-policy
• Opt-out: LinkedIn Opt-out

TikTok Pixel:

• Cookie: _ttp, tt_csrf_token
• Privacy Policy: https://www.tiktok.com/legal/privacy-policy
• Opt-out: In TikTok app settings

Twitter/X Pixel:

• Cookie: personalization_id, guest_id
• Privacy Policy: https://twitter.com/privacy
• Opt-out: Twitter Opt-out

Google Ads:

• Cookie: IDE, test_cookie, _gcl_au
• Privacy Policy: https://policies.google.com/privacy
• Opt-out: Google Ads Settings

Legal Basis: Consent (required before these cookies are set).

Retention: Varies by service (typically 30 days to 2 years)

Your Control: You must actively consent to these cookies through our cookie consent banner. You can withdraw consent at any time.

Cookie Consent Management

First-Time Visitors

When you first visit our Platform, you will see a cookie consent banner with the following options:

• Accept All Cookies: Consent to all cookie categories (essential, analytics, functional, and advertising)
• Reject Non-Essential Cookies: Only essential cookies will be used; all optional cookies will be blocked
• Customize Settings: Choose which categories of cookies to accept or reject

Managing Your Cookie Preferences

You can change your cookie preferences at any time by:

1. Cookie Settings Link: Click the "Cookie Settings" link in our website footer
2. Privacy Settings: Access cookie preferences in your account settings (if logged in)
3. Browser Settings: Configure cookie preferences directly in your browser (see below)

Withdrawing Consent

You can withdraw your consent for non-essential cookies at any time. Withdrawing consent will:

• Stop new cookies from being set
• Delete existing non-essential cookies from your device
• Not affect essential cookies required for Platform functionality

Note: Withdrawing consent may limit certain Platform features or personalization.

Browser Cookie Controls

Most web browsers allow you to control cookies through their settings. Here's how to manage cookies in common browsers:

Google Chrome

1. Settings → Privacy and security → Cookies and other site data
2. Choose your preferred cookie setting
3. Manage exceptions for specific sites

Mozilla Firefox

1. Settings → Privacy & Security → Cookies and Site Data
2. Choose your preferred cookie setting
3. Manage exceptions and clear data

Safari

1. Preferences → Privacy → Cookies and website data
2. Choose your preferred cookie setting
3. Manage website data

Microsoft Edge

1. Settings → Cookies and site permissions → Cookies and site data
2. Choose your preferred cookie setting
3. Manage and delete cookies

Mobile Browsers

• iOS Safari: Settings → Safari → Block All Cookies
• Android Chrome: Settings → Site settings → Cookies

Important: Blocking all cookies may prevent you from accessing certain features of our Platform, including logging in to your account.

Third-Party Cookies

Some cookies on our Platform are set by third-party services we use:

Authentication (Clerk)

• Purpose: Secure login and session management
• Type: Essential
• Privacy Policy: https://clerk.com/legal/privacy

Payment Processing (Stripe)

• Purpose: Secure payment processing and fraud prevention
• Type: Essential (when processing payments)
• Privacy Policy: https://stripe.com/privacy

We do not control third-party cookies. Please review the privacy policies of these services for information about their cookie practices.

Cookies and Personal Data

Some cookies may collect or process personal data, including:

• IP addresses
• Device identifiers
• Browsing behavior
• Usage patterns
• Preferences and settings

Data Protection: All personal data collected through cookies is processed in accordance with our Privacy Policy and applicable data protection laws (GDPR, CCPA, etc.).

Your Rights: You have the same data protection rights for information collected through cookies as any other personal data we process. See our Privacy Policy for details.

Specific Cookie Details

Essential Cookies

Analytics Cookies

Advertising Cookies

Note: This list is not exhaustive. Third-party services may update their cookies periodically. For the most current information, please refer to the privacy policies linked above.

Do Not Track (DNT) Signals

Some browsers include a "Do Not Track" (DNT) signal. Currently, there is no industry standard for responding to DNT signals.

Our Approach:

• We do not currently respond to DNT browser signals
• We honor cookie consent preferences set through our cookie banner
• We respect Global Privacy Control (GPC) signals where legally required (e.g., California)

Alternative: You can use our cookie consent banner to opt-out of non-essential cookies, which provides equivalent privacy protection.

Global Privacy Control (GPC)

We recognize and respect Global Privacy Control (GPC) signals from browsers that support it.

What is GPC?

• A browser setting that tells websites you want to opt-out of data sales and sharing
• Automatically applies your privacy preferences across websites

How We Handle GPC:

If your browser sends a GPC signal, we will:

• Not use advertising or marketing cookies
• Not share your data with advertising partners
• Treat it as a request to opt-out under applicable privacy laws (CCPA, etc.)

Supported Browsers:

• Privacy Badger
• DuckDuckGo
• Brave
• Firefox (with extension)
• OptMeowt extension

Cookies and Email Marketing

We may use tracking technologies in marketing emails to:

• Track email open rates
• Measure link clicks
• Determine email delivery success
• Personalize future communications

How It Works:

• Web Beacons (Pixels): Tiny invisible images in emails that notify us when you open the email
• Tracked Links: Links that record when you click them

Your Control:

• Many email clients allow you to block images (which blocks pixels)
• You can unsubscribe from marketing emails at any time
• Unsubscribing stops all tracking in future emails

Children's Privacy

Our Platform is not intended for children under 16. We do not knowingly use cookies to collect information from children.

If you are a parent or guardian and believe we have collected information from a child through cookies, please contact us at support@claiv.io.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• Changes in our cookie usage
• New cookies added by third-party services
• Updates to legal requirements
• Improvements to our cookie management tools

Notification:

• Material Changes: We will notify you via email or prominent notice on the Platform
• Minor Updates: We will update the "Last Updated" date at the top of this policy

Your Consent: Continued use of our Platform after changes constitutes acceptance of the updated Cookie Policy.

International Users

EU and UK Users (GDPR)

Under GDPR and UK GDPR:

• We obtain consent before setting non-essential cookies
• You can withdraw consent at any time
• Essential cookies are permitted based on legitimate interest
• You have the right to object to cookie-based processing

California Users (CCPA/CPRA)

Under California law:

• We do not sell personal information collected through cookies
• You can opt-out of advertising cookies at any time
• We honor GPC signals from California users
• You have the right to know what information is collected through cookies

Other Jurisdictions

We comply with applicable cookie and privacy laws in all jurisdictions where we operate, including:

• Colorado Privacy Act (CPA)
• Virginia Consumer Data Protection Act (VCDPA)
• Connecticut Data Privacy Act (CTDPA)
• Other US state privacy laws
• Canadian privacy laws (PIPEDA)

Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

• Email: support@claiv.io
• Subject Line: "Cookie Policy Inquiry"

For data protection inquiries specifically related to cookies, please use the subject line "Cookie Data Protection Request."

Additional Resources

Learn More About Cookies

• About Cookies: https://www.aboutcookies.org/
• All About Cookies: https://www.allaboutcookies.org/

Opt-Out Tools

• Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout
• Digital Advertising Alliance Opt-out: https://optout.aboutads.info/
• Network Advertising Initiative Opt-out: https://optout.networkadvertising.org/
• European Interactive Digital Advertising Alliance: https://www.youronlinechoices.com/

Privacy Settings

• Google Ad Settings: https://adssettings.google.com/
• Facebook Ad Preferences: https://www.facebook.com/ads/preferences/
• Twitter Privacy Settings: https://twitter.com/settings/privacy